Refund Policy for CritMonkeyCollectibles.com

At CritMonkeyCollectibles.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward refund policy to ensure a hassle-free experience.

1. Refund Eligibility

We accept refunds under the following conditions:

• The item must be in its original condition and unused.

• The request for a refund must be made within 14 days from the date of delivery.

• Graded sports cards, autographed items, and limited edition collectibles are eligible for refunds only if they arrive damaged or if there was an error in the order.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards and digital products.

• Opened or used items, including sports cards or memorabilia that have been tampered with or damaged after delivery.

• Any customized items or products marked as final sale.

3. Refund Process

To initiate a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team at [support@critmonkeycollectibles.com] within 14 days of receiving your order. Include your order number and a brief explanation of the issue.

2. Return Authorization: If your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.

3. Return the Item: Ship the item back to us in its original packaging. You are responsible for the return shipping costs, unless the item is damaged or incorrect.

4. Inspection and Processing: Once we receive the returned item, our team will inspect it. If it meets our return requirements, we will issue a refund to the original payment method.

   • Please note that the refund process may take up to 7-10 business days after the returned item is received.

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We will provide a prepaid return label for damaged items and issue a full refund or replacement as soon as we confirm the issue.

5. Cancellations

You may request to cancel your order within 24 hours of purchase. After this time, your order will have already been processed for shipment, and we will not be able to cancel the order.

6. Refunds to Payment Method

Refunds will be issued to the original payment method used at checkout. Please note that it may take a few business days for your financial institution to process the refund, depending on their policies.

7. Contact Us

If you have any questions or need assistance with your return or refund, please don’t hesitate to contact our support team:

CritMonkeyCollectibles.com
 

We appreciate your business and are here to ensure you have a great experience shopping at CritMonkeyCollectibles.com.